CEVI IT Helpdesk
Support Ticket
Tell us about your concern
Full Name
Branch
— Select your branch —
ABUYOG BRANCH
ALFONSO BRANCH
ARGAO UNIT
BAIS BRANCH
BALASAN BRANCH
BAROTAC VIEJO BRANCH
BATARAZA UNIT
BATO UNIT
BAYAWAN BRANCH
BAYBAY BRANCH
BOGO UNIT
BROOKES BRANCH
BUTUAN BRANCH
CAMIGUIN UNIT
CARCAR BRANCH
CARIGARA UNIT
CARMEN BOHOL BRANCH
CARMEN CEBU BRANCH
CATIGBIAN UNIT
DAGOHOY SATELLITE
DAVAO BRANCH
DIGOS UNIT
DULAG BRANCH
ESPAÑOLA SATELLITE
GENSAN BRANCH
GENTRI SATELLITE
GINGOOG UNIT
HEAD OFFICE
HILONGOS BRANCH
INABANGA UNIT
ISULAN BRANCH
JAGNA BRANCH
KABANKALAN BRANCH
LA CARLOTA BRANCH
LILOAN UNIT
MAASIN BRANCH
MABINAY BRANCH
MINGLANILLA BRANCH
MOALBOAL BRANCH
NAIC BRANCH
NARRA BRANCH
ORMOC BRANCH
PADRE BURGOS SATELLITE
PALO UNIT
PALOMPON BRANCH
PANABO UNIT
PUERTO PRINCESSA BRANCH
QUEZON UNIT
ROXAS BRANCH
SAN ISIDRO UNIT
SAN JUAN SATELLITE
SAN MIGUEL UNIT
SANTANDER UNIT
SARA BRANCH
SIATON UNIT
SIBULAN UNIT
SOGOD CEBU BRANCH
SOGOD LEYTE BRANCH
SURALLAH BRANCH
TACURONG BRANCH
TAGBILARAN BRANCH
TAGUM BRANCH
TALIBON BRANCH
TOMAS OPPUS SATELLITE
TRINIDAD BRANCH
TUBIGON BRANCH
TUBURAN SATELLITE
UBAY BRANCH
VALENCIA UNIT
Working Email Address
We'll send ticket updates and replies to this address, so please make sure it's an email you actively check.
Also Notify
(optional - you can add several, separated by commas)
A second address to let know there's activity on this ticket - e.g. a personal email you want kept in the loop. It only gets a short "there's an update" notice, not the reply itself or a way to open the ticket, so it's safe to use even if that inbox isn't private to you.
It must be a different address from your Working Email above
— that one already gets everything, so repeating it here would do nothing.
⚠ This is the same as your Working Email Address above. “Also Notify” is for a
different
email address — please enter another one, or clear this box.
Which team does this concern relate to?
Technical Support
Computer, printer, peripheral, and general device issues (hardware/software troubleshooting, installations, repairs).
Systems Support
Internal systems, applications, and platform issues (ReportWatch, the CEVI website, accounts/access, data concerns).
Network Support
Internet, LAN/WiFi, VPN, connectivity, and network hardware (routers, switches, cabling) issues.
Unassigned
Default holding group for concerns that do not clearly fit another category yet. An admin will route these.
Not sure? Choose the closest match — our team can re-route it if needed.
What do you need?
Help with a problem or concern
Something isn't working, or you have a question for this team —
including anything about an existing user or account
(for example a Musoni login, password or access problem).
New user account creation
Choose this
only to have a brand-new account created
for someone who doesn't have one yet — in Musoni, Google Workspace, OMS and our other systems. You can request it for one person or several people in the same ticket.
Not for problems or questions about an existing user
— use “Help with a problem or concern” for those.
Which system(s) do they need an account in?
Musoni
Google Workspace
OMS
Cybersecurity
Other
These apply to everyone you add below. If different people need different systems, submit them as separate requests.
People who need an account
👥 You can request accounts for
several people in this one ticket
. For each person:
Fill in their details below.
Click
“+ Add This Person to the List”
. A person only counts once they appear in the
People Added
list further down.
Need another person? Repeat steps 1 and 2. When
everyone
is in the list, click
Submit Ticket
.
First Name
Last Name
Suffix
(optional)
None
Jr.
Sr.
II
III
IV
V
VI
Only if they have one, e.g.
Jr.
or
III
.
Contact Email
The new user's own email - not yours.
Contact Mobile Number
CEV ID#
Like
CEV0520
. Typing
CEV-0520
or just
0520
is fine too — we'll tidy it up.
Position
— Select position —
Accounting Assistant
Accounting Manager
Admin Officer – Branches
Administrative Manager
Administrative Officer
Area Accountant
Area Manager
Assistant Administrative Manager
Assistant HR Manager
Assistant Operations Manager
Branch Accountant
Branch Accountant Reliever
Branch Manager
Branch Team Supervisor
Compen. and Ben. Administration Officer
Enterprise Development Officer
Executive Assistant
Executive Director
Finance Director
Finance Officer
Global Funding Associate
Global Funding Coordinator
Head of Finance
Head Office Accountant
HR Assistant – Compensation & Benefits
HR Assistant – Recruitment & Training
HR Coordinator
HR Manager
Individual Loan Specialist
Internal Audit Manager
Internal Audit Supervisor
Internal Auditor
IT Manager
IT Support Specialist
Legal Officer
Marketing & Corporate Communications Manager
Micro Insurance Coordinator
Office Service Assistant
Operations Director
Operations Manager
Payroll Officer
Recruitment & Training Officer
Risk & Compliance/Project Manager
Risk and Compliance Officer
Roving Branch Manager
Senior Area Manager
Senior Branch Manager
Senior Operations Manager
Social Media Officer
Social Performance & Integration Associate
Social Performance & Integration Supervisor
Social Performance, Impact & Grant Manager
SPI Assistant – Research
SPIA Christian Witness Initiative
System Support
System Support Specialist
Systems Administrator
Technical Support Specialist
Telecaller
Telecalling Center Unit Supervisor
Treasury Analyst
Treasury Assistant
Treasury Manager
Treasury Officer
Unit Team Manager
Other (type it in)
Branch of the new user
— Select their branch —
ABUYOG BRANCH
ALFONSO BRANCH
ARGAO UNIT
BAIS BRANCH
BALASAN BRANCH
BAROTAC VIEJO BRANCH
BATARAZA UNIT
BATO UNIT
BAYAWAN BRANCH
BAYBAY BRANCH
BOGO UNIT
BROOKES BRANCH
BUTUAN BRANCH
CAMIGUIN UNIT
CARCAR BRANCH
CARIGARA UNIT
CARMEN BOHOL BRANCH
CARMEN CEBU BRANCH
CATIGBIAN UNIT
DAGOHOY SATELLITE
DAVAO BRANCH
DIGOS UNIT
DULAG BRANCH
ESPAÑOLA SATELLITE
GENSAN BRANCH
GENTRI SATELLITE
GINGOOG UNIT
HEAD OFFICE
HILONGOS BRANCH
INABANGA UNIT
ISULAN BRANCH
JAGNA BRANCH
KABANKALAN BRANCH
LA CARLOTA BRANCH
LILOAN UNIT
MAASIN BRANCH
MABINAY BRANCH
MINGLANILLA BRANCH
MOALBOAL BRANCH
NAIC BRANCH
NARRA BRANCH
ORMOC BRANCH
PADRE BURGOS SATELLITE
PALO UNIT
PALOMPON BRANCH
PANABO UNIT
PUERTO PRINCESSA BRANCH
QUEZON UNIT
ROXAS BRANCH
SAN ISIDRO UNIT
SAN JUAN SATELLITE
SAN MIGUEL UNIT
SANTANDER UNIT
SARA BRANCH
SIATON UNIT
SIBULAN UNIT
SOGOD CEBU BRANCH
SOGOD LEYTE BRANCH
SURALLAH BRANCH
TACURONG BRANCH
TAGBILARAN BRANCH
TAGUM BRANCH
TALIBON BRANCH
TOMAS OPPUS SATELLITE
TRINIDAD BRANCH
TUBIGON BRANCH
TUBURAN SATELLITE
UBAY BRANCH
VALENCIA UNIT
The branch this person works in - it may be different from your own branch above.
+ Add This Person to the List
Cancel Edit
People Added (
0
)
No one has been added yet.
Fill in a person's details above, then click
“+ Add This Person to the List”
.
#
First Name
Last Name
Suffix
CEV ID#
Position
Branch
Email
Mobile
Only the people in this list will be included in your request.
Everyone who needs an account should be listed here before you submit.
Anything else we should know?
(optional)
Persons / Items to Inquire
This person is a Guarantor / Job Applicant
Not a borrower — no loan of their own. Turn this on and Loan Cycle / Loan Amount won't be needed for this item.
First Name
Middle Name
No middle name? Just leave this blank — please don't type "N/A".
Last Name
Birthdate
Cluster / Address
Loan Cycle
Loan Amount Applied (₱)
Whole numbers only, minimum ₱1,000.
Remarks
(optional)
A note ahead of time if you have one — the agent may replace this with their own remarks once they've completed the inquiry.
+ Add This Item to the List
Cancel Edit
Items Added (
0
)
#
Name
Birthdate
Cluster / Address
Cycle
Loan Amount
MIDAS?
Urgency
Low - not urgent
Normal
High - work is affected
Urgent - work has stopped
MIDAS inquiries are handled as Normal priority automatically — this doesn't need to be set.
Subject
Auto-generated for this group from your branch and series number — you don't need to edit it.
Describe your concern
Use the toolbar for bold, lists, colors, etc. — just like a Word document.
Attach a photo, video, or file
(optional, up to 1GB each)
Accepted: images, video, PDFs, Office documents, text/CSV, and zip/rar/7z archives.
Verification: What is 5 + 6?
Leave this field blank
Submit Ticket
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